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Delivery + Returns

Delivery

We will be happy to deliver to all countries of the world that are not restricted by a trade embargo. Please contact us directly for a quote to countries that are not listed below.

When importing a guitar/bass to your country which is not part of the European Union, you will be charged additional fees based on the declared value of the instrument. We are experienced to ship to many countries and we will be happy to assist you in advance with the import papers.

Please be aware that we do not ship guitar parts outside of the European Union. Please contact your local parts dealer.

Shipping Rates

 
DESTINATION COUNTRY ITEM VALUE OF ITEM CARRIER SHIPPING COST
GERMANY guitar part, merchandise less than 50 € DHL 4,00 €
GERMANY guitar part, merchandise 50 € – 499,99 € DHL 5,00 €
GERMANY guitar part, merchandise 500 € – DHL free
GERMANY guitar, bass 1000 € – DHL or GLS free
EUROPE 1

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finalnd, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

guitar part, merchandise less than 50 € DHL or Hermes 12,00 €
EUROPE 1

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finalnd, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

guitar part, merchandise 50 € – 999,99 € DHL 15,00 €
EUROPE 1

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finalnd, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

guitar, bass 1000 € – FedEx 70,00 €
EUROPE EXTENDED

Iceland, Liechtenstein, Norway, San Marino, Switzerland, Turkey, Vatican

guitar part, merchandise less than 50 € DHL 16,00 €
EUROPE EXTENDED

Iceland, Liechtenstein, Norway, San Marino, Switzerland, Turkey, Vatican

guitar part, merchandise 50 € – 799,99 € FedEx 25,00 €
EUROPE EXTENDED

Iceland, Liechtenstein, Norway, San Marino, Switzerland, Turkey, Vatican

guitar, bass 1000 € – FedEx 100,00 €
EUROPE EXTENDED II

Macedonia, Serbia

guitar part, merchandise 1 € – 799,99 € FedEx 30,00 €
EUROPE EXTENDED II

Macedonia, Serbia

guitar, bass 1000 € – FedEx 120,00 €
USA/CANDA guitar, bass 1000 € – FedEx 130,00 €
WORLD guitar parts we do not ship guitar parts outside Europe. Please contact your local parts distributor.
WORLD
please contact us for a shipping quote if your country is not listed above
merchandise ???
WORLD
please contact us for a shipping quote if your country is not listed above
guitar, bass 1000 € – FedEx estimate of 220,00 €

Returns

Thanks for shopping at deimelguitarworks.com
If you are not entirely satisfied with your purchase, we’re here to help.

You have 14 calendar days to return eligible item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You have to notify us before returning, see »Revocation Rights«

Please return items to the following address:
Deimel Guitarworks
Wirtschaftsweg 5
15377 Märkische Höhe
Germany

Items Not Eligible
Guitars and bass guitars that are manufactured on custom order are not eligible for return. The only exception is if the instrument has been sold and does not work.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 15 days.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

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